TERMS AND CONDITIONS
Introduction and Agreement of Terms
The Terms and Conditions page on CreativesRug.com should clearly introduce that by using the website, placing an order, or accessing any services, the user agrees to follow the stated policies. This introduction must explain that Creative Rugs is a carpet manufacturing and exporting company, and the terms serve to protect both the customer and the business. It should also mention that the company reserves the right to update or modify these terms at any time, and continued use of the website signifies acceptance of the updated conditions.
Product Descriptions, Pricing and Order Policy
This section must explain that all carpets and rugs are handmade, so slight variations in design, size, and color are natural and acceptable. It should mention that prices listed on the website are subject to change without prior notice. Customers must be informed about accepted payment methods and that full or partial advance payment is required for custom and export orders. The page should clearly state that order confirmation will only occur after successful receipt of payment, and any cancellation rules must also be highlighted here.
Shipping, Delivery and Return Terms
Since your business deals with global shipping, this section should cover the estimated delivery timeline and notify customers that delays may happen due to customs or logistics issues. It must explain that shipping charges, customs duties, and taxes for international orders are the responsibility of the buyer. Return and refund conditions need to be defined clearly, especially noting that custom-made carpets cannot be returned unless there is a genuine manufacturing defect. The process and timeframe for reporting issues should be mentioned to ensure transparency.
Legal Rights, Limitations and Data Privacy
This part should state that all images, designs, written content, and branding on CreativesRug.com are the intellectual property of Creative Rugs and must not be copied or used without written permission. It must also include a limitation of liability clause stating that the company is not responsible for damages caused by shipping delays or misuse of products. A short paragraph should mention that the customer’s personal and payment data is handled securely according to privacy policies and applicable legal standards. Finally, specify that any disputes will fall under the jurisdiction of Indian law, ensuring clarity for international buyers.